本政策仅适用于深圳市络火科技有限公司的 Kyormar 产品或服务。最近更新日期：2026年8月14日。
本政策将帮助您了解以下内容：
我们深知用户信息对您的重要性，并会尽全力保护您的用户信息安全可靠。我们致力于维持您对我们的信任，恪守以下原则，保护您的用户信息：权责一致原则、目的明确原则、选择同意原则、最少够用原则、确保安全原则、主体参与原则、公开透明原则等。同时，我们承诺，我们将按业界成熟的安全标准，采取相应的安全保护措施来保护您的用户信息。
请在使用我们的产品（或服务）前，仔细阅读并了解本隐私政策。
Kyormar 是即时通讯产品，主要提供手机号注册和登录、好友与群组、文字和多媒体消息、文件传输、语音消息、语音通话、视频通话、离线消息提醒及来电提醒。为实现这些功能，我们会处理您主动填写、上传、发送的信息，以及服务运行中产生的必要数据。
账号服务会处理手机号、短信验证码、邮箱、账号名、密码、登录状态、头像、昵称、个人资料、设备登录记录和必要安全日志。手机号和短信验证码用于注册、短信登录、账号找回、手机号绑定或核验、异常登录识别和账号安全保护。我们会记录验证码发送场景、发送时间、校验结果、设备标识和必要安全日志，用于限制频繁发送、拦截恶意注册、排查验证码问题和处理账号争议。
好友和群组功能会处理好友关系、群组关系、成员列表、群角色、群昵称、群公告、群设置、申请记录和操作时间；消息功能会处理消息内容、发送方、接收方、会话标识、群组标识、消息时间、消息状态、撤回状态、已读未读状态、资源地址和必要同步日志。
您主动发送头像、图片、语音、视频或文件时，我们会处理文件内容、文件名、类型、大小、上传时间、上传下载结果、访问地址和必要网络日志，用于上传、存储、转发、预览、下载、保存和故障排查。您发起或接听音视频通话时，我们会处理房间标识、用户标识、会话标识、连接状态、设备状态、网络质量、通话时间和必要日志；通话音视频数据仅在实时连接过程中传输。
为完成离线消息、来电提醒和通知触达，我们会处理设备推送标识、应用运行状态、网络状态、通知标题、通知摘要、会话标识和通知点击结果。Android 设备会按适用的推送服务提供离线通知；个推、Gtc 和适用设备的 vivo 推送服务在您主动勾选登录页协议并登录后启动。海外 Android 版本集成的 Firebase Cloud Messaging（以下简称“FCM”）可能在应用启动时生成或维护 FCM 推送标识，以支持后续离线通知功能。设备、应用版本、网络类型、IP 地址、崩溃日志、错误日志和异常行为记录用于安全风控、故障排查、兼容性改进和消息到达分析。
1、账号注册、登录和安全校验：收集手机号、短信验证码、账号名、密码、登录状态、设备登录记录和必要安全日志；用于完成注册、短信登录、找回账号、绑定或核验手机号、识别异常登录和保护账号安全；处理方式包括接收您主动填写的信息、校验验证码、保存账号状态并记录必要的安全操作。
2、个人资料：收集头像、昵称、邮箱和您主动填写的个人资料；用于个人资料展示、好友识别、群聊展示和会话列表展示；处理方式包括接收您主动上传或填写的内容，并同步到相关页面。
3、好友和群组：收集好友关系、好友备注、群组关系、群成员列表、群角色、群昵称、群公告、群设置、申请记录和操作时间；用于建立联系人关系、展示群聊身份和执行群管理；处理方式包括在您添加好友、加入群组或管理群组时记录并同步相应关系和设置。
4、消息和会话：收集消息内容、发送方、接收方、会话标识、群组标识、消息时间、消息状态、撤回状态、已读未读状态和必要同步日志；用于发送、接收、同步、展示、撤回消息和查询历史记录；处理方式包括在服务器与登录设备之间传输和同步消息数据。
5、图片、语音、视频和文件：收集您主动选择或发送的文件内容、文件名、文件类型、文件大小、上传下载地址、处理结果和必要网络日志；用于上传、存储、转发、预览、下载、保存和故障排查；处理方式包括将您选择的内容加密传输至文件存储服务，并按功能请求提供访问。
6、语音和视频通话：收集房间标识、用户标识、会话标识、连接状态、设备状态、网络质量、通话时间、音视频流和必要日志；用于建立、维持和结束实时通话并排查连接问题；处理方式包括在通话期间实时传输音视频数据并记录必要的连接状态。
7、离线消息、来电提醒和通知：收集设备平台、设备品牌和型号、系统版本、设备识别信息、应用列表信息、网络信息、位置相关信息、推送标识、应用运行状态、通知到达和点击信息；用于建立和维护推送通道、发送离线消息和来电提醒、统计通知到达及处理通知点击；处理方式包括：个推、Gtc 和适用设备的 vivo 推送通道会在您同意协议并登录后生成或维护推送标识并完成触达；海外 Android 版本适用的 FCM 可能在应用启动时生成或维护 FCM 推送标识，并在启用离线通知功能时提供推送通道。
8、运行和安全保障：收集设备型号、操作系统版本、应用版本、网络类型、IP 地址、崩溃日志、错误日志、操作时间和异常行为记录；用于识别异常登录、防止恶意注册和短信滥用、排查故障、改进兼容性和保障服务安全；处理方式包括在服务运行过程中生成必要日志，并在授权范围内进行安全分析。
我们仅会出于本政策所述的业务功能，收集和使用您的用户信息，收集用户信息的目的在于向您提供产品或服务，您有权自行选择是否提供该信息，但多数情况下，如果您不提供，我们可能无法向您提供相应的服务，也无法回应您遇到的问题：
在您使用我们的服务时，允许我们收集您自行向我们提供的或为向您提供服务所必要的信息包括：昵称、头像、手机号码、位置信息、设备信息、服务日志信息等。
对于我们收集的用户信息，用于帮助您完成注册、保护账号安全、建立和管理联系人关系、为您提供聊天功能和群聊功能等。
您提供的上述信息，将在您使用本服务期间持续授权我们使用。在您停止使用推送服务时，我们将停止使用并删除上述信息。
我们保证会依法对收集后的用户信息进行去标识化或匿名化处理，对于无法单独或者与其他信息结合识别自然人个人身份的信息，不属于法律意义上的个人信息。如果我们将非个人信息与其他信息结合识别到您的个人身份时，或者与您的个人信息结合使用时，我们会在结合使用期间，将此类信息作为您的个人信息按照本隐私政策对其进行处理和保护。
为了更好运营和改善我们的技术和服务，或出于商业策略的变化，当我们提供的产品或服务所需的用户信息收集、使用、处理超出上述范围或者要将收集到的用户信息用于本隐私政策未载明的其他用途，或当我们要将基于特定目的收集而来的信息用于其他目的时，我们会在获取用户信息后的合理期限内或处理用户信息前通知您，并获得您的授权同意。
请您理解，根据法律法规及相关国家标准，以下情形中，我们收集和使用您的用户信息无需征得您的授权同意：
1、与国家安全、国防安全直接相关的；
2、与公共安全、公共卫生、重大公共利益直接相关的；
3、与犯罪侦查、起诉、审判和判决执行等直接相关的；
4、出于维护您或其他个人的生命、财产等重大合法权益但又很难得到本人同意的；
5、所收集的您的用户信息是您自行向社会公众公开的；
6、从合法公开披露的信息中收集的您的用户信息，如合法的新闻报道、政府信息公开等渠道；
7、根据您的要求签订或履行合同所必需的；
8、用于维护软件及相关服务的安全稳定运行所必需的，例如发现、处置软件及相关服务的故障；
9、 个人信息控制者为新闻单位且其在开展合法的新闻报道所必需的；
10、学术研究机构基于公共利益开展统计或学术研究所必要，且对外提供学术研究或描述的结果时，对结果中所包含的个人信息进行去标识化处理的。
11、法律法规规定的其他情形。
为确保网站正常运转，我们会在您的计算机或移动设备上存储名为 Cookie 的小数据文件。Cookie 通常包含标识符、站点名称以及一些号码和字符。借助于 Cookie，网站能够存储您的访问偏好数据。
我们不会将 Cookie 用于本政策所述目的之外的任何用途。您可根据自己的偏好管理或删除 Cookie。您可以清除计算机上保存的所有 Cookie，大部分网络浏览器都设有阻止Cookie 的功能。但如果您这么做，则需要在每一次访问我们的网站时亲自更改用户设置。
除 Cookie 外，我们还会在网站上使用网站信标和像素标签等其他同类技术。例如，我们向您发送的电子邮件可能含有链接至我们网站内容的点击URL。
如果您点击该链接，我们则会跟踪此次点击，帮助我们了解您的产品或服务偏好并改善客户服务。网站信标通常是一种嵌入到网站或电子邮件中的透明图像。借助于电子邮件中的像素标签，我们能够获知电子邮件是否被打开。如果您不希望自己的活动以这种方式被追踪，则可以随时从我们的寄信名单中退订。
很多网络浏览器均设有Do Not Track功能，该功能可向网站发布Do Not Track请求。目前，主要互联网标准组织尚未设立相关政策来规定网站应如何应对此类请求。但如果您的浏览器启用了 Do Not Track，那么我们的所有网站都会尊重您的选择。
我们不会与其他的任何公司、组织和个人分享您的用户信息，但以下情况除外：
1、在获取明确同意的情况下共享：获得您的明确同意后，我们会与其他方共享您的用户信息。
2、我们可能会根据法律法规规定，或按政府主管部门的强制性要求，对外共享您的用户信息。
3、与我们的关联公司共享：您的用户信息可能会与我们的关联公司共享。我们只会共享必要的用户信息，且受本隐私政策中所声明目的的约束。关联公司如要改变用户信息的处理目的，将再次征求您的授权同意。
4、与授权合作伙伴共享：仅为实现本政策中声明的目的，我们的某些服务将由授权合作伙伴提供。我们可能会与合作伙伴共享您的某些用户信息，以提供更好的客户服务和用户体验。我们仅会出于合法、正当、必要、特定、明确的目的共享您的用户信息，并且只会共享提供服务所必要的用户信息。为了更好运营和改善技术和服务，您同意我们和授权合作伙伴在符合相关法律法规的前提下可将收集的信息用于其他服务和用途。
以下列举了具体的授权合作伙伴，并提供了该第三方的隐私政策链接，我们建议您阅读该第三方的隐私政策：
（1）个推消息推送服务：服务商为每日互动股份有限公司。该服务用于 Android 离线消息推送、来电提醒、推送通道维护、通知到达统计和通知点击处理；可能处理设备平台、设备厂商及品牌、设备型号、系统版本、设备识别信息、应用列表信息、网络信息、位置相关信息、推送标识、应用运行信息以及通知到达和点击信息；处理方式包括在您主动同意登录页协议并登录后，在本地生成或维护推送标识，并通过加密通道传给每日互动，用于建立推送通道和完成消息触达。详细内容请访问《个推用户隐私政策》。
（2）广告、媒体：我们可能会将收集到的信息共享给广告、媒体以及我们的其他授权合作伙伴，用于包括优化广告投放和提升营销效果等商业化用途。
（3）Gtc SDK：服务商为每日互动股份有限公司。该服务配合个推完成设备识别、推送通道维护和消息到达统计；可能处理设备识别信息、应用列表信息、网络信息、位置相关信息、推送标识和应用运行信息；处理方式包括在本地生成或维护推送相关标识，并通过加密通道传给每日互动。隐私政策：https://www.getui.com/privacy。
（4）vivo 推送 SDK：服务商为维沃移动通信有限公司。该服务在 vivo、iQOO Android 设备上完成离线消息和来电提醒；可能处理 appid、appkey、应用包名、应用版本号、pushSDK 版本、vpush regId、设备类型、系统类型和系统版本；处理方式包括查询或维护 vivo 推送 regId，并通过 vivo 推送通道完成触达。隐私政策：https://dev.vivo.com.cn/documentCenter/doc/878。
（5）Firebase Cloud Messaging（FCM）SDK：服务商为 Google LLC。该 SDK 仅在海外 Android 版本的适用场景下使用，用于生成或维护 Firebase 安装标识和 FCM 注册令牌，并为离线消息、来电提醒和通知提供推送通道支持；可能处理 Firebase 安装标识、FCM 注册令牌、应用包名和版本、设备型号、操作系统版本、网络及 IP 地址，以及通知标题、摘要、会话标识、送达和点击信息；处理方式包括通过 Google 提供的服务生成或维护相关标识，并在需要推送时经由 FCM 通道传输必要的通知数据。Google 隐私权政策：https://policies.google.com/privacy；Firebase 数据与隐私说明：https://firebase.google.com/support/privacy。
（6）互亿无线短信服务：服务商为上海思锐信息技术有限公司。该服务用于发送注册、登录、找回账号和账号安全校验所需的短信验证码；可能处理手机号、验证码短信内容、发送场景、发送时间、发送结果和必要错误信息；处理方式包括通过加密通道提交短信发送请求并接收发送结果。官网：https://www.ihuyi.com/。
（7）七牛云存储服务：该服务用于头像、图片、语音、视频和文件的上传、存储与访问加速；可能处理文件内容、文件名、文件类型、文件大小、上传地址、访问地址和网络信息；处理方式包括通过加密通道上传您主动选择的内容，并按功能请求提供访问。隐私政策：https://developer.qiniu.com/kodo/11868/the-sdk-privacy-policy。
（8）LiveKit 实时音视频服务：该服务用于语音通话、视频通话和实时音视频连接；可能处理房间标识、用户标识、音视频流数据、网络质量和设备状态；处理方式包括在通话期间建立实时连接并传输音视频流。隐私政策：https://livekit.io/legal/privacy-policy。
对我们与之共享用户信息的公司、组织和个人，我们会与其签署严格的保密协定，要求他们按照我们的说明、本隐私政策以及其他任何相关的保密和安全措施来处理用户信息。
我们不会将您的用户信息转让给任何公司、组织和个人，但以下情况除外：
1、在获取明确同意的情况下转让：获得您的明确同意后，我们会向其他方转让您的用户信息；
2、在涉及合并、收购或破产清算时，如涉及到用户信息转让，我们会再要求新的持有您用户信息的公司、组织继续受此隐私政策的约束，否则我们将要求该公司、组织重新向您征求授权同意。
我们仅会在以下情况下，公开披露您的用户信息：
1、获得您明确同意后；
2、基于法律的披露：在法律、法律程序、诉讼或政府主管部门强制性要求的情况下，我们可能会公开披露您的用户信息。
请您理解，根据法律法规及相关国家标准，以下情形中，我们共享、转让、公开披露您的用户信息无需征得您的授权同意：
1、与国家安全、国防安全直接相关的；
2、与公共安全、公共卫生、重大公共利益直接相关的；
3、与犯罪侦查、起诉、审判和判决执行等直接相关的；
4、出于维护您或其他个人的生命、财产等重大合法权益但又很难得到本人同意的；
5、您自行向社会公众公开的信息；
6、从合法公开披露的信息中收集的，如合法的新闻报道、政府信息公开等渠道。
（一）我们已使用符合业界标准的安全防护措施保护您提供的用户信息，防止数据遭到未经授权的访问、公开披露、使用、修改、损坏或丢失。我们会采取一切合理可行的措施，保护您的用户信息。例如，在您的浏览器与“服务”之间交换数据时受 SSL 加密保护；我们同时对网站提供https安全浏览方式；我们会使用加密技术确保数据的保密性；我们会使用受信赖的保护机制防止数据遭到恶意攻击；我们会部署访问控制机制，确保只有授权人员才可访问用户信息；以及我们会举办安全和隐私保护培训课程，加强员工对于保护用户信息重要性的认识。
（二）目前暂无需要在本政策中单独列示的认证信息。
（三）我们通过 HTTPS 加密传输、账号安全校验、访问控制、日志审计、备份保护和异常访问监测等方式保护数据安全。
（四）我们会采取一切合理可行的措施，确保未收集无关的用户信息。我们只会在达成本政策所述目的所需的期限内保留您的用户信息，除非需要延长保留期或受到法律的允许。
（五）互联网并非绝对安全的环境，而且电子邮件、即时通讯、及与其他用户的交流方式并未加密，我们强烈建议您不要通过此类方式发送用户信息。
（六）我们会根据法律法规要求处理和披露安全风险及个人信息安全事件相关信息；您可以通过本政策“九、如何联系我们”列明的邮箱提交查询或投诉。
互联网环境并非百分之百安全，我们将尽力确保您发送给我们的任何信息的安全性。即使我们做出了很大努力，采取了一切合理且必要的措施，仍然有可能无法杜绝您的用户信息被非法访问、被非法盗取，被非法篡改或毁坏，导致您的合法权益受损，请您理解信息网络的上述风险并自愿承担。
在不幸发生用户信息安全事件后，我们将按照法律法规的要求，及时向您告知：安全事件的基本情况和可能的影响、我们已采取或将要采取的处置措施、您可自主防范和降低风险的建议、对您的补救措施等。我们将及时将事件相关情况以邮件、信函、电话、推送通知等方式告知您，难以逐一告知用户信息主体时，我们会采取合理、有效的方式发布公告。同时，我们还将按照监管部门要求，主动上报用户信息安全事件的处置情况。
按照中国相关的法律、法规、标准，以及其他国家、地区的通行做法，我们保障您对自己的用户信息行使以下权利：
您有权访问您的用户信息，法律法规规定的例外情况除外。您可以在 Kyormar 的个人资料、好友、群组、会话和设置页面查看相应信息。
如果您无法通过应用内页面访问这些用户信息，可以发送电子邮件至 2439646234@qq.com，我们将在完成身份核验后处理您的访问请求。
对于应用内无法直接查看的其他用户信息，您可以发送电子邮件至 2439646234@qq.com 提出访问申请。
当您发现我们处理的关于您的用户信息有错误时，您有权要求我们作出更正。您可以通过 Kyormar 的个人资料、好友、群组和设置页面修改信息；如果无法通过应用内页面更正，可以发送电子邮件至 2439646234@qq.com 提出申请。
在以下情形中，您可以向我们提出删除用户信息的请求：
1、如果我们处理用户信息的行为违反法律法规；
2、如果我们收集、使用您的用户信息，却未征得您的同意；
3、如果我们处理用户信息的行为违反了与您的约定；
4、如果您不再使用我们的产品或服务，或您注销了账号；
5、如果我们不再为您提供产品或服务。
我们将会根据您的删除请求进行评估，若满足相应规定，我们将会采取相应步骤进行处理。当您向我们提出删除请求时，我们可能会要求您进行身份验证，以保障账户的安全。当您从我们的服务中删除信息后，因为适用的法律和安全技术，我们可能不会立即从备份系统中删除相应的信息，我们将安全存储您的信息直到备份可以清除或实现匿名化。
每个业务功能需要一些基本信息才能完成。您可以在系统设置中关闭相机、麦克风、相册、文件、通知、蓝牙和生物识别权限，也可以在 Kyormar 内关闭对应功能或提醒。
当您收回同意后，我们将不再处理相应的用户信息。同时也请您注意，您撤销授权同意可能会导致某些后果，例如我们可能无法继续为您提供相应的服务或特定的功能，但您收回同意的决定，不会影响此前基于您的授权而开展的用户信息处理。
您可以通过 Kyormar 的应用内设置页发起账号注销。提交后账号进入 10 天处理期；处理期内可通过手机号验证码核验并确认“恢复账号并取消注销申请”来恢复账号。
在注销账户之后，我们将停止为您提供产品或服务并依据您的要求，删除或匿名化您的信息，法律法规另有规定的除外。这也将可能导致您失去对您账户中数据的访问权，请您谨慎操作。
您有权获取您的用户信息副本。对于应用内无法直接导出的信息，可以发送电子邮件至 2439646234@qq.com 提出申请，我们会在完成身份核验后依法处理。
在技术可行的前提下，例如数据接口匹配，我们还可按您的要求，直接将您的用户信息副本传输给您指定的第三方。
在某些业务功能中，我们可能仅依据信息系统、算法等在内的非人工自动决策机制作出决定。如果这些决定显著影响您的合法权益，您有权要求我们作出解释，我们也将提供适当的救济方式。
为保障安全，您可能需要提供书面请求，或以其他方式证明您的身份。我们可能会先要求您验证自己的身份，然后再处理您的请求。
我们通常会在收到请求并完成身份核验后的 15 个工作日内答复。您如对处理结果有意见，可以继续通过 2439646234@qq.com 提交投诉。
对于您合理的请求，我们原则上不收取费用，但对多次重复、超出合理限度的请求，我们将视情况收取一定成本费用。对于那些无端重复、需要过多技术手段（例如，需要开发新系统或从根本上改变现行惯例）、给他人合法权益带来风险或者非常不切实际的请求，我们可能会予以拒绝。也请您理解，出于安全保障的考虑、相关法律法规的要求或技术上的限制，对于您的某些请求我们可能无法做出响应，例如以下情形：
1、与用户信息控制者履行法律法规规定的义务相关的；
2、与国家安全、国防安全直接相关的；
3、与公共安全、公共卫生、重大公共利益直接相关的；
4、与犯罪侦查、起诉、审判和执行判决等直接相关的；
5、用户信息控制者有充分证据表明用户信息主体存在主观恶意或滥用权利的；
6、出于维护用户信息主体或其他个人的生命、财产等重大合法权益但又很难得到本人同意的；
7、响应用户信息主体的请求将导致用户信息主体或其他个人、组织的合法权益受到严重损害的；
8、涉及商业秘密的。
Kyormar 是面向年满 18 周岁成年人的即时通讯产品，并非专门针对儿童开发的应用。未满 18 周岁的未成年人不得注册、登录或使用 Kyormar。手机号和短信验证码只能核验手机号及当次操作，不能判断或证明用户的真实年龄。
我们非常重视儿童个人信息的保护，我们的产品、网站和服务主要面向成人。如果没有父母或监护人的同意，儿童不应创建自己的用户账户。尽管当地法律和习俗对儿童的定义不同，但我们将不满 14 周岁的任何人均视为儿童。
对于经父母或监护人同意而收集儿童用户信息的情况，我们只会在受到法律允许、父母或监护人明确同意或者保护儿童所必要的情况下储存、使用或公开披露此信息，否则我们会设法尽快删除相关数据。
鉴于现有技术和业务模式的限制，我们很难主动识别儿童的个人信息，如果您发现我们在不知情的情况下或在未事先获得可证实的监护人同意的情况下收集了儿童的个人信息，您可以及时联系我们，我们将在发现后设法及时删除，如果我们自己发现前述情形的，我们也会及时删除，法律要求我们保留的除外。
Kyormar 在中华人民共和国境内收集和产生的用户信息原则上存储在中国境内。账号资料在账号存续期间保存；短信验证码和发送校验记录在完成校验、安全风控、故障排查及法律义务所需期限内保存；聊天记录、好友和群组关系、资源文件及通知记录在完成消息同步、历史查询、争议处理和安全保护所需期限内保存；崩溃日志、安全日志和操作日志在故障排查、安全风控及法定期限内保存。
账号注销完成后，账号资料、好友关系、群组关系、聊天记录、文件资源、通知记录和设备记录会按照产品功能、服务器处理流程和法律法规要求删除或匿名化。因网络安全、服务安全、争议处理、投诉处理、司法协助、监管检查和日志留存等要求需要继续保存的必要数据，保存时间不少于 6 个月；保存期满后依法删除或匿名化。
当前面向中国境内用户提供的 Kyormar 服务以境内存储为原则。后续如确需向境外提供个人信息，我们会在传输前告知境外接收方名称和联系方式、处理目的、处理方式、信息种类、保存期限以及您行使权利的方式，并依法取得单独同意、完成个人信息保护影响评估和履行适用的跨境程序。
原则上，我们在中华人民共和国境内收集和产生的用户信息，将存储在中华人民共和国境内。我们只会在本政策所述目的和用途所需的期限内和法律法规规定的最短期限内保留您的用户信息，超出上述保留期间后，我们会根据适用法律法规的要求删除您的用户信息或匿名化处理。法律法规另有规定，或出于公共利益、科学历史研究等的目的，或您的另行授权同意的除外，我们可能需要较长时间保留相关数据。
由于我们通过遍布全球的资源和服务器提供产品或服务，这意味着，在获得您的授权同意后，您的用户信息可能会被转移到您使用产品或服务所在国家/地区的境外管辖区，或者受到来自这些管辖区的访问。
此类管辖区可能设有不同的数据保护法，甚至未设立相关法律。在此类情况下，我们会确保您的用户信息得到在中华人民共和国境内足够同等的保护。例如，我们会请求您对跨境转移用户信息的同意，或者在跨境数据转移之前实施数据去标识化等安全举措。
Kyormar 会在您使用具体功能时申请系统权限。相机用于拍照发送图片、拍摄视频、视频通话和头像拍摄；麦克风用于发送语音消息、语音通话和视频通话收音；相册或照片用于选择或保存图片、视频；文件访问能力用于选择发送文件、打开聊天附件、下载文件和缓存聊天资源；通知用于新消息、系统通知和来电提醒；蓝牙用于连接通话外接音频设备；悬浮窗和电池优化白名单用于系统允许范围内的来电状态展示和提高离线提醒到达稳定性；安装应用权限仅在您主动通过“检查更新”下载更新包后用于打开系统授权页和安装器；生物识别和语音转文字能力仅在您主动启用对应功能时使用；网络权限用于登录、消息、文件、音视频、推送连接和安全校验。
Kyormar 实际使用的第三方 SDK 和服务包括：个推消息推送服务、Gtc SDK、vivo 推送 SDK、Firebase Cloud Messaging（FCM）SDK、互亿无线短信服务、七牛云存储服务和 LiveKit 实时音视频服务。个推、Gtc 和 vivo 用于 Android 离线消息和来电提醒；FCM 仅在海外 Android 版本的适用场景下用于离线通知通道；互亿无线用于注册、登录、找回账号和账号安全校验短信；七牛云用于头像、图片、语音、视频和文件的上传、存储及访问加速；LiveKit 用于语音和视频通话。不同平台、系统版本和功能设置下，实际启用范围可能不同。
Kyormar 仅面向年满 18 周岁的成年人。未满 18 周岁的未成年人不得注册、登录或使用 Kyormar。手机号和短信验证码只能确认手机号能够接收短信以及当次操作与该手机号的验证关系，不能判断或证明用户的真实年龄；监护人如需处理未成年人信息事项，可以通过本政策载明的邮箱联系我们。
我们的隐私政策可能变更。未经您明确同意，我们不会削减您按照本隐私政策所应享有的权利。我们会在本页面上发布对本政策所做的任何变更。
对于重大变更，我们还会提供更为显著的通知。本政策所指的重大变更包括但不限于：
1、我们的服务模式发生重大变化。如处理用户信息的目的、处理的用户信息类型、用户信息的使用方式等；
2、我们在所有权结构、组织架构等方面发生重大变化。如业务调整、破产并购等引起的所有者变更等；
3、用户信息共享、转让或公开披露的主要对象发生变化；
4、您参与用户信息处理方面的权利及其行使方式发生重大变化；
5、我们负责处理用户信息安全的责任部门、联络方式及投诉渠道发生变化时；
6、用户信息安全影响评估报告表明存在高风险时。
我们还会将本政策的旧版本存档，供您查阅。
如果您对本隐私政策有任何疑问、意见或建议，通过以下方式与我们联系：
电子邮件：2439646234@qq.com
电话：暂无对外公布的客服电话
传真：不适用
您可以通过上述邮箱联系负责个人信息保护的工作人员。
一般情况下，我们将在三十天内回复。
如您对处理结果不满意，可以依法向有关监管部门投诉或通过其他合法途径寻求解决方案。
您可以在 Kyormar 个人资料、好友、群组、会话和设置页面查看或修改相应信息；可以在聊天会话删除本地聊天记录，并通过设置页发起账号注销。服务器侧信息的访问、更正、删除、导出和未成年人信息处理申请，可发送邮件至 2439646234@qq.com。
This Policy applies only to the Kyormar products or services provided by Shenzhen Luohuo Technology Co., Ltd. It was most recently updated on August 14, 2026.
This Policy explains the following:
We understand how important your information is and make every effort to keep it secure and reliable. We work to maintain your trust by following principles of accountability, clearly defined purposes, informed choice and consent, data minimization, security, individual participation, openness, and transparency. We also apply mature industry security standards and appropriate safeguards to protect your information.
Please read and understand this Privacy Policy carefully before using our products or services.
Kyormar is an instant messaging product. Its main features include mobile-number registration and sign-in, friends and groups, text and multimedia messages, file transfers, voice messages, voice calls, video calls, offline-message reminders, and incoming-call reminders. To provide these features, we process information you enter, upload, or send, together with necessary data generated while the service operates.
Account services process mobile numbers, SMS verification codes, email addresses, account names, passwords, sign-in status, avatars, nicknames, profile information, device sign-in records, and necessary security logs. Mobile numbers and verification codes support registration, SMS sign-in, account recovery, number binding or verification, unusual-sign-in detection, and account security. We record the verification scenario, sending time, verification result, device identifier, and necessary security logs to limit repeated requests, prevent malicious registration, investigate verification issues, and handle account disputes.
Friend and group features process friend relationships, group relationships, member lists, group roles, group nicknames, group announcements, group settings, application records, and operation times. Messaging features process message content, senders, recipients, conversation identifiers, group identifiers, message times, message status, recall status, read or unread status, resource addresses, and necessary synchronization logs.
When you actively send an avatar, photo, voice message, video, or file, we process the file content, name, type, size, upload time, upload and download results, access address, and necessary network logs for upload, storage, forwarding, preview, download, saving, and troubleshooting. When you place or answer an audio or video call, we process room, user, and conversation identifiers, connection and device status, network quality, call time, and necessary logs. Audio and video data is transmitted only during the real-time connection.
To deliver offline messages, incoming-call reminders, and notifications, we process device push identifiers, app-operation status, network status, notification titles and summaries, conversation identifiers, and notification-click results. On Android, applicable push services provide offline notifications. Getui, Gtc, and vivo Push on applicable devices start only after you actively accept the login-page agreements and sign in. Firebase Cloud Messaging ("FCM") integrated in overseas Android versions may generate or maintain FCM push identifiers when the app starts to support later offline-notification functionality. Device and app versions, network type, IP address, crash and error logs, and unusual-behavior records support security controls, troubleshooting, compatibility improvements, and message-delivery analysis.
1. Account registration, sign-in, and security verification: We collect your mobile number, SMS verification code, account name, password, sign-in status, device sign-in records, and necessary security logs. We use them to register accounts, enable SMS sign-in, recover accounts, bind or verify mobile numbers, identify unusual sign-ins, and protect account security. Processing includes receiving information you enter, verifying codes, saving account status, and recording necessary security operations.
2. Profile information: We collect your avatar, nickname, email address, and profile information you choose to provide. We use it for profile display, friend identification, group-chat display, and conversation-list display. Processing includes receiving the content you upload or enter and synchronizing it to the relevant pages.
3. Friends and groups: We collect friend relationships and remarks, group relationships, member lists, group roles and nicknames, group announcements and settings, application records, and operation times. We use this information to establish contacts, display group identities, and carry out group management. Processing includes recording and synchronizing relationships and settings when you add friends, join groups, or manage groups.
4. Messages and conversations: We collect message content, senders, recipients, conversation and group identifiers, message times and status, recall status, read or unread status, and necessary synchronization logs. We use this information to send, receive, synchronize, display, and recall messages and to provide message history. Processing includes transmitting and synchronizing message data between servers and signed-in devices.
5. Photos, voice messages, videos, and files: We collect file content you actively select or send, file names, types and sizes, upload and download addresses, processing results, and necessary network logs. We use this information for upload, storage, forwarding, preview, download, saving, and troubleshooting. Processing includes encrypted transmission of selected content to file-storage services and providing access when requested by a feature.
6. Voice and video calls: We collect room, user, and conversation identifiers, connection and device status, network quality, call time, audio and video streams, and necessary logs. We use this information to establish, maintain, and end real-time calls and investigate connection issues. Processing includes real-time transmission of audio and video during a call and recording necessary connection status.
7. Offline messages, incoming-call reminders, and notifications: We collect device platform, brand and model, system version, device-identification information, app-list information, network information, location-related information, push identifiers, app-operation status, and notification-delivery and click information. We use it to establish and maintain push channels, deliver offline messages and incoming-call reminders, measure delivery, and handle notification clicks. Getui, Gtc, and vivo Push on applicable devices generate or maintain push identifiers and complete delivery after you accept the agreements and sign in. FCM on applicable overseas Android versions may generate or maintain FCM push identifiers when the app starts and provide a push channel when offline-notification functionality is enabled.
8. Operations and security: We collect device model, operating-system and app versions, network type, IP address, crash and error logs, operation times, and unusual-behavior records. We use them to identify unusual sign-ins, prevent malicious registration and SMS abuse, investigate faults, improve compatibility, and protect service security. Processing includes generating necessary service logs and performing authorized security analysis.
We collect and use information only for the business functions described in this Policy. The purpose of collection is to provide products or services. You may choose whether to provide information, but in many cases we may be unable to provide the corresponding service or respond to your issue if you do not provide it.
When you use our services, information that you provide or that is necessary to provide the services may include your nickname, avatar, mobile number, location information, device information, and service-log information.
We use collected information to help you register, protect account security, establish and manage contacts, and use direct-chat and group-chat features.
You authorize us to use the information above while you use the service. When you stop using push services, we stop using and delete the corresponding information as required by applicable rules.
We de-identify or anonymize collected information as required by law. Information that cannot identify a natural person by itself or together with other information is not personal information in the legal sense. If non-personal information is combined with other information to identify you, or used together with your personal information, we treat the combined information as personal information during that use and handle and protect it under this Policy.
If operation, technical improvement, service changes, or business strategy requires us to collect, use, or process information beyond the scope above, use collected information for a purpose not stated in this Policy, or reuse information collected for one purpose for another purpose, we notify you within a reasonable period after obtaining the information or before processing it and obtain your authorization where required.
Under applicable laws, regulations, and national standards, we may collect and use your information without obtaining separate consent in the following circumstances:
1. The processing is directly related to national security or national defense security.
2. The processing is directly related to public security, public health, or major public interests.
3. The processing is directly related to criminal investigation, prosecution, trial, or enforcement of judgments.
4. The processing is necessary to protect your or another person's life, property, or other major lawful rights and it is difficult to obtain consent.
5. The information was made public by you.
6. The information was collected from lawfully disclosed sources, such as lawful news reports or government information disclosures.
7. The processing is necessary to enter into or perform a contract at your request.
8. The processing is necessary to maintain the secure and stable operation of software and related services, including detecting and resolving faults.
9. The personal-information controller is a news organization and the processing is necessary for lawful news reporting.
10. An academic research institution needs the processing to conduct statistical or academic research in the public interest and de-identifies personal information contained in externally provided research or descriptive results.
11. Other circumstances provided by laws and regulations.
To keep our website operating properly, we may store small data files called cookies on your computer or mobile device. Cookies commonly contain an identifier, site name, and certain numbers and characters. They allow a website to store data about your access preferences.
We do not use cookies for purposes outside those described in this Policy. You may manage or delete cookies according to your preferences. You can clear cookies stored on your computer, and most browsers allow you to block them. If you do so, you may need to change your settings each time you visit our website.
In addition to cookies, we may use web beacons, pixel tags, and similar technologies on our website. For example, emails we send may contain a click-through URL linking to content on our website.
If you click the link, we may track that click to understand product or service preferences and improve customer service. A web beacon is usually a transparent image embedded in a website or email. Pixel tags in emails can tell us whether an email was opened. You may unsubscribe from our mailing list if you do not want your activity tracked in this way.
Many browsers provide a Do Not Track feature that can send a Do Not Track request to websites. Major internet standards organizations have not yet established rules governing how websites should respond. If your browser enables Do Not Track, our websites respect that choice.
We do not share your information with another company, organization, or individual except in the following circumstances:
1. Sharing with explicit consent: After obtaining your explicit consent, we may share your information with another party.
2. We may share your information as required by laws and regulations or by a mandatory request from a competent government authority.
3. Sharing with affiliates: Your information may be shared with our affiliates. We share only necessary information and keep the sharing within the purposes stated in this Policy. If an affiliate changes the processing purpose, it must obtain your consent again.
4. Sharing with authorized partners: Some services are provided by authorized partners solely to achieve the purposes stated in this Policy. We may share necessary information with partners to provide customer service and user experience. We share information only for lawful, legitimate, necessary, specific, and explicit purposes and only to the extent required to provide the service. Subject to applicable law, we and authorized partners may use collected information to operate and improve technology and services.
The authorized partners we use are listed below with links to their privacy policies. We recommend reading those policies.
(1) Getui Push Service: The provider is Getui Co., Ltd. The service supports Android offline-message delivery, incoming-call reminders, push-channel maintenance, delivery statistics, and notification-click handling. It may process device platform, manufacturer and brand, model, system version, device-identification information, app-list information, network information, location-related information, push identifiers, app-operation information, and delivery and click information. After you actively accept the login-page agreements and sign in, it generates or maintains a push identifier locally and transmits it to Getui over an encrypted channel to establish the push channel and complete delivery. For details, read the Getui User Privacy Policy.
(2) Advertising and media: We may share collected information with advertising and media partners and other authorized partners for commercial purposes, including optimizing ad placement and improving marketing performance.
(3) Gtc SDK: The provider is Getui Co., Ltd. This service works with Getui on device identification, push-channel maintenance, and delivery statistics. It may process device-identification information, app-list information, network information, location-related information, push identifiers, and app-operation information. It generates or maintains push-related identifiers locally and transmits them to Getui over an encrypted channel. Privacy policy: https://www.getui.com/privacy.
(4) vivo Push SDK: The provider is vivo Mobile Communication Co., Ltd. This service delivers offline messages and incoming-call reminders on vivo and iQOO Android devices. It may process appid, appkey, app package name, app version, pushSDK version, vpush regId, device type, system type, and system version. It queries or maintains the vivo push registration ID and completes delivery through the vivo push channel. Privacy policy: https://dev.vivo.com.cn/documentCenter/doc/878.
(5) Firebase Cloud Messaging (FCM) SDK: The provider is Google LLC. This SDK is used only in applicable overseas Android versions to generate or maintain Firebase installation identifiers and FCM registration tokens and to provide a push channel for offline messages, incoming-call reminders, and notifications. It may process Firebase installation identifiers, FCM registration tokens, application package names and versions, device models, operating-system versions, network and IP addresses, and notification titles, summaries, conversation identifiers, delivery, and click information. It generates or maintains the relevant identifiers through services provided by Google and transmits necessary notification data through the FCM channel when push delivery is needed. Google Privacy Policy: https://policies.google.com/privacy; Firebase data and privacy information: https://firebase.google.com/support/privacy.
(6) HuYi Wireless SMS Service: The provider is Shanghai Sirui Information Technology Co., Ltd. This service sends SMS verification codes for registration, sign-in, account recovery, and account-security checks. It may process mobile numbers, verification-message content, sending scenarios and times, sending results, and necessary error information. It submits SMS requests and receives delivery results over an encrypted channel. Website: https://www.ihuyi.com/.
(7) Qiniu Cloud Storage Service: This service uploads, stores, and accelerates access to avatars, photos, voice messages, videos, and files. It may process file content, names, types and sizes, upload and access addresses, and network information. It uploads content you actively select over an encrypted channel and provides access when requested by a feature. Privacy policy: https://developer.qiniu.com/kodo/11868/the-sdk-privacy-policy.
(8) LiveKit Real-Time Audio and Video Service: This service supports voice calls, video calls, and real-time audio-video connections. It may process room and user identifiers, audio-video stream data, network quality, and device status. It establishes a real-time connection and transmits audio-video streams during calls. Privacy policy: https://livekit.io/legal/privacy-policy.
We enter into strict confidentiality agreements with companies, organizations, and individuals with whom we share information and require them to process information according to our instructions, this Policy, and other applicable confidentiality and security measures.
We do not transfer your information to another company, organization, or individual except in the following circumstances:
1. Transfer with explicit consent: We may transfer your information to another party after obtaining your explicit consent.
2. If a merger, acquisition, or bankruptcy liquidation involves a transfer of information, we require the new holder to remain bound by this Policy. Otherwise, we require that company or organization to obtain your consent again.
We publicly disclose your information only in the following circumstances:
1. After obtaining your explicit consent.
2. Disclosure required by law: We may publicly disclose information where required by law, legal process, litigation, or a mandatory request from a competent government authority.
Under applicable laws, regulations, and national standards, we may share, transfer, or publicly disclose your information without prior consent in the following circumstances:
1. The processing is directly related to national security or national defense security.
2. The processing is directly related to public security, public health, or major public interests.
3. The processing is directly related to criminal investigation, prosecution, trial, or enforcement of judgments.
4. The processing is necessary to protect your or another person's life, property, or other major lawful rights and it is difficult to obtain consent.
5. The information was made public by you.
6. The information was collected from lawfully disclosed sources, such as lawful news reports or government information disclosures.
1. We use industry-standard safeguards to protect information you provide against unauthorized access, public disclosure, use, alteration, damage, or loss. We take all reasonably practicable measures to protect information. For example, data exchanged between your browser and the service is protected by SSL encryption; our website supports HTTPS; we use encryption to maintain confidentiality; trusted protection mechanisms help prevent malicious attacks; access controls limit information to authorized personnel; and security and privacy training strengthens employee awareness.
2. We currently have no certifications that require separate listing in this Policy.
3. We protect data through HTTPS encrypted transmission, account-security verification, access controls, log auditing, backup protection, and unusual-access monitoring.
4. We take reasonably practicable measures to avoid collecting unrelated information. We retain your information only for the period required to achieve the purposes stated in this Policy, unless a longer retention period is necessary or permitted by law.
5. The internet is not an absolutely secure environment. Email, instant messaging, and communications with other users may not be encrypted. Exercise care when sending personal information through those channels.
6. We handle and disclose security risks and personal-information security incidents as required by law. You may submit an inquiry or complaint through the email address in Section 9, "How to Contact Us."
No internet environment is completely secure. We make every effort to protect information you send to us, but even with reasonable and necessary measures, unlawful access, theft, alteration, or destruction may still occur and affect your lawful rights. Please understand these inherent network risks.
If an information-security incident occurs, we notify you as required by law of the basic facts and possible impact, measures already taken or planned, precautions you may take, and available remedies. We provide notice by email, letter, telephone, push notification, or another appropriate method. Where individual notice is impracticable, we publish an announcement. We also report the response to the competent regulator as required.
Under applicable Chinese laws, regulations, and standards, and common practices in other countries and regions, we support the following rights concerning your information.
You have the right to access your information, subject to exceptions provided by law. You can view relevant information in Kyormar's profile, friend, group, conversation, and settings pages.
If you cannot access information through the app, email 2439646234@qq.com. We process the request after completing identity verification.
For other information that cannot be viewed directly in the app, you may request access by emailing 2439646234@qq.com.
If information we process about you is inaccurate, you may request correction. You can update information through Kyormar's profile, friend, group, and settings pages. If correction is unavailable in the app, email 2439646234@qq.com.
You may request deletion in the following circumstances:
1. Our processing violates laws or regulations.
2. We collected or used your information without obtaining required consent.
3. Our processing violates our agreement with you.
4. You no longer use our products or services, or you cancel your account.
5. We no longer provide products or services to you.
We assess deletion requests and take appropriate steps where the requirements are met. We may ask you to verify your identity to protect account security. Because of applicable law and security technology, information deleted from the active service may not be removed from backups immediately. We securely retain it until the backup can be cleared or anonymized.
Each business function requires certain basic information. You can disable camera, microphone, photo, file, notification, Bluetooth, and biometric permissions in system settings and disable corresponding features or reminders in Kyormar.
After consent is withdrawn, we stop the corresponding processing. Withdrawal may make certain services or features unavailable. It does not affect processing already carried out on the basis of your authorization.
You can request account cancellation through Kyormar's in-app settings page. After submission, the account enters a 10-day processing period. During that period, you can verify your identity using an SMS code and expressly confirm "Restore account and cancel the account-cancellation request" to restore the account.
After cancellation, we stop providing products or services and delete or anonymize information at your request, except where otherwise required by law. Cancellation may cause you to lose access to account data, so proceed carefully.
You have the right to obtain a copy of your information. For information that cannot be exported directly in the app, email 2439646234@qq.com. We process the request in accordance with law after identity verification.
Where technically feasible, such as where data interfaces are compatible, we may transmit a copy of your information directly to a third party you designate.
Certain business functions may rely solely on non-human automated decision-making mechanisms such as information systems or algorithms. If a decision materially affects your lawful rights, you may request an explanation, and we provide an appropriate remedy.
For security, you may need to submit a written request or otherwise prove your identity. We may verify your identity before processing the request.
We normally respond within 15 business days after receiving the request and completing identity verification. If you disagree with the result, you may continue your complaint by emailing 2439646234@qq.com.
We generally do not charge for reasonable requests. For repeated requests or requests exceeding reasonable limits, we may charge an appropriate cost-based fee. We may decline requests that are unreasonably repetitive, require excessive technical measures, create risks to another person's lawful rights, or are otherwise impracticable. Security considerations, legal requirements, or technical limits may also prevent us from responding in the following circumstances:
1. The request relates to the personal-information controller's performance of legal obligations.
2. The request is directly related to national security or national defense security.
3. The request is directly related to public security, public health, or major public interests.
4. The request is directly related to criminal investigation, prosecution, trial, or enforcement of judgments.
5. There is sufficient evidence that the requester acts in bad faith or abuses their rights.
6. Refusal is necessary to protect the requester's or another person's life, property, or other major lawful rights and it is difficult to obtain consent.
7. Responding would seriously harm the lawful rights of the requester or another person or organization.
8. The request involves trade secrets.
Kyormar is an instant messaging product for adults aged 18 or older and is not designed specifically for children. Persons under 18 may not register, sign in to, or use Kyormar. A mobile number and SMS verification code can verify only the number and the current action; they cannot determine or prove a user's actual age.
We attach great importance to protecting children's personal information. Our products, websites, and services are primarily intended for adults. Children should not create user accounts without consent from a parent or guardian. Although definitions vary by local law and custom, we treat any person under 14 as a child.
If children's information is collected with parental or guardian consent, we store, use, or publicly disclose it only where permitted by law, expressly consented to by the parent or guardian, or necessary to protect the child. Otherwise, we seek to delete it promptly.
Given current technical and business limitations, we may have difficulty identifying children's information proactively. If you discover that we collected a child's information unknowingly or without prior verifiable guardian consent, contact us promptly. We seek to delete it after discovery. We also delete such information if we identify it ourselves, except where retention is required by law.
Information Kyormar collects and generates in the People's Republic of China is generally stored in China. Account details are retained while the account exists. SMS verification codes and sending and verification records are kept for the period needed for verification, security controls, troubleshooting, and legal obligations. Chat records, friend and group relationships, resource files, and notification records are retained for the period needed for message synchronization, history, dispute handling, and security. Crash, security, and operation logs are retained for troubleshooting, security controls, and legally required periods.
After cancellation is completed, account details, friend and group relationships, chat records, file resources, notification records, and device records are deleted or anonymized according to product functions, server procedures, and applicable law. Necessary data retained for cybersecurity, service security, dispute and complaint handling, judicial assistance, regulatory inspection, or log-retention requirements is kept for no less than six months and is deleted or anonymized when the retention period ends.
Kyormar services provided to users in China follow the principle of domestic storage. If personal information must later be provided abroad, before transfer we inform you of the overseas recipient's name and contact details, processing purpose and method, information categories, retention period, and how to exercise your rights. We obtain separate consent, complete a personal-information protection impact assessment, and fulfill applicable cross-border procedures as required by law.
As a general rule, information collected and generated in the People's Republic of China is stored in China. We retain information only for the period needed for the purposes in this Policy and any minimum period required by law. After that period, we delete or anonymize it as required. A longer period may apply where required by law, necessary for public-interest or scientific and historical research, or separately authorized by you.
Because products or services may use resources and servers in multiple locations, after obtaining your authorization, information may be transferred to or accessed from a jurisdiction outside the country or region in which you use the product or service.
Those jurisdictions may have different data-protection laws or no corresponding law. In such cases, we ensure protection substantially equivalent to that provided in the People's Republic of China, for example by obtaining consent for cross-border transfer or implementing safeguards such as de-identification before transfer.
Kyormar requests system permissions when you use specific features. Camera access supports taking and sending photos, recording video, video calls, and avatar photos. Microphone access supports voice messages and audio capture for voice and video calls. Photo access supports selecting or saving photos and videos. File access supports selecting files, opening attachments, downloading files, and caching chat resources. Notifications support new-message, system, and incoming-call reminders. Bluetooth connects external call-audio devices. Overlay display and battery-optimization allowlisting support call-status display where permitted by the system and improve offline-reminder reliability. Install-app permission is used only to open the system authorization page and installer after you actively download an update through "Check for Updates." Biometric and voice-to-text capabilities are used only when you actively enable the corresponding feature. Network access supports sign-in, messaging, files, audio-video, push connections, and security checks.
Third-party SDKs and services actually used by Kyormar include Getui Push Service, Gtc SDK, vivo Push SDK, Firebase Cloud Messaging (FCM) SDK, HuYi Wireless SMS Service, Qiniu Cloud Storage Service, and LiveKit Real-Time Audio and Video Service. Getui, Gtc, and vivo support Android offline messages and incoming-call reminders. FCM is used only in applicable overseas Android versions to provide an offline notification channel. HuYi Wireless supports verification messages for registration, sign-in, account recovery, and security checks. Qiniu supports upload, storage, and accelerated access for avatars, photos, voice messages, videos, and files. LiveKit supports voice and video calls. The services actually enabled vary by platform, system version, and feature settings.
Kyormar is available only to adults aged 18 or older. Persons under 18 may not register, sign in to, or use Kyormar. Mobile numbers and SMS verification codes can confirm only that a number can receive messages and that the current action is associated with that number; they cannot determine or prove actual age. A guardian may contact us at the email address in this Policy concerning a minor's information.
We may update this Privacy Policy. Without your explicit consent, we do not reduce the rights you have under this Policy. We publish changes on this page.
For material changes, we provide more prominent notice. Material changes include:
1. A material change to our service model, such as the purpose of processing, categories of information processed, or manner of use.
2. A material change to ownership or organizational structure, such as a change of owner caused by business adjustment, bankruptcy, merger, or acquisition.
3. A material change to the principal recipients of information sharing, transfer, or public disclosure.
4. A material change to your rights concerning information processing or how those rights are exercised.
5. A change to the department responsible for information security, its contact information, or complaint channels.
6. A personal-information security impact-assessment report indicates a high risk.
We archive previous versions of this Policy for your reference.
If you have a question, comment, or suggestion about this Privacy Policy, contact us as follows:
Email: 2439646234@qq.com
Telephone: No public customer-service telephone number is currently available.
Fax: Not applicable.
You can contact the personnel responsible for personal-information protection through the email address above.
We generally respond within 30 days.
If you are dissatisfied with the result, you may file a complaint with the competent regulator or seek another lawful remedy.
You can view or update relevant information in Kyormar's profile, friend, group, conversation, and settings pages; delete local chat records in a conversation; and request account cancellation through settings. For requests to access, correct, delete, or export server-side information, or to address a minor's information, email 2439646234@qq.com.